I purchased my husband to be a watch for a wedding gift and had it engraved with our wedding date. He wore it every day for a year and started noticing that there was condensation forming on the inside, which seemed strange.
After exactly a year, the knob on the side broke off. I called the company's customer service line to see what might be able to be done and the only offer they had was for me to return the watch for a small store credit.
I reminded them that this was a wedding gift and was engraved with our wedding date and they still could offer nothing else, only to ask that I return the watch to them and a small store credit.
Horrible company and their products are worthless after a year. Very disappointed.
This reviewer shared experience about "bad quality and poor customer service" and wants this business to issue a full refund as the author lost $180. The author is overall dissatisfied with Things Remembered. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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